The Just Velvet reserves right to refuse refunds and/or exchanges if deemed fit.  We try our best to serve our customers to the greatest of our ability.  All our products are made to order therefore as soon as an order is confirmed through Paypal, your order begins.  On all orders, a minimum of 5 hours for cookies, 24 hours for cupcakes and 48 hours for cakes. Special consideration will be given to rush orders for a nominal fee.  Special occasion cakes (Happy Birthday) would need to be added in the Additional Information section where is says “Special writing on cake”. Preferred coloring for cakes (if applicable) can also be selected at checkout under the same section.  Please make sure all spellings are correct before placing your order.  If an error is noticed after ordering, contact us immediately to correct the issue.

 

FOOD ALLERGIES

All of our products are baked individually in a nut free environment so customers with nut allergy should not fear. We only use natural dairy products; butter, eggs, margarine, cream, yogurt and cheese products. Please let us know if you are Lactose Intolerant, or have any medical issues so we can make the proper substitution.

 

PICKING UP ORDERS

Since this is a home-based business, we feel it’s best not to publicize our address boldly over the internet.  If you are picking up your order and are paying through Paypal, after you go through the checkout process, the company’s address will be located in multiple areas after you place your order.  It’s at the footnote of your confirmation email, it’s available after you press The Just Velvet link back to the site after paying with Paypal and it’s available in your order account information (in view order).  You can always contact us if you have issues finding the address.

 

PAYMENT METHODS.

We accept both Cash and Paypal for payment.  If you don’t have a Paypal account before, don’t worry!  Paypal allows you to set up an account and pay on your Debit/Credit in a secure fashion easily.  Full payment is required before we start your order.

 

SUBSCRIPTION TO THE JUST VELVET

When you order from us, you are automatically subscribed to our company.  DON’T FREAK OUT!!!  We don’t spam your email with hundreds of thousands of emails.  We do this so when we have special offers like a slice of “Just Red Velvet Cake” slice for $2.50 or coupons, you know about it.  These deals will NOT be advertised on our site or social media, so staying subscribed to us, will be a great benefit to you.  This is us treating the neighborhood!

 

CUPCAKE ORDERS

Minimum order for cupcakes is a dozen. PLEASE NOTE:  Our  standard  cupcakes, includes the dessert itself, any color(s) and your desire for icing/decorations.  A nominal fee will be charged for any additional designs (i.e. fondant) as agreed upon and will be added at checkout.

 

KNOWING WHEN YOUR ORDER IS READY

You will be notified when your order is ready by text and or email.  You can also view the progress of

your order on your online account as follows:

Processing – When we are verifying payment and/or making your order.

Completed – When everything is checked out payment-wise and your order is fully complete.

 

The Just Velvet

“Sweeten Your Spirit”

Brooklyn, NY